Frequently Asked Questions
Registro y Cuenta
- Create an Account : Register on our website by providing the required information and uploading the necessary documents.
- Review and Approval : Our team will review your request and once approved, you will receive an email with your account details and access permissions.
- Login : Once your account is approved, log in to view prices for our products.
Registration review usually takes 1-2 business days. You will receive an email once your account has been approved.
- We require additional documents to verify the legitimacy of our clients and ensure that we are offering our services to genuine businesses. This helps us maintain security and trust in our platform.
Registro y Cuenta
To view product prices, you must first register and have your account approved. Once logged in, you will be able to access prices for all our products.
Yes, we offer discounts for bulk orders. Please contact our sales team for more information on our discount policies.
Yes, the price of our products already includes all applicable taxes, so there are no additional costs related to taxes. You can rest assured that the price you see is the total price to be paid.
If you need more information about a product, you can check the detailed description on the product page or contact our customer support team for additional assistance.
Registro y Cuenta
Registro y Cuenta
The minimum order amount is 200 euros.
Once you complete your order and payment is confirmed, you will receive a confirmation email with your order details.
After payment is confirmed, your order will be processed and shipped within 3-4 business days.
We offer several shipping options to suit your needs. Specific details on shipping options will be available during checkout.
Once your order has shipped, you will receive an email with tracking information and a link to track your shipment.
Shipping costs are calculated based on the weight and volume of your order, as well as the delivery location. Exact costs will be displayed during the checkout process.
Order cancellations or modifications must be made before the order is processed. Please contact our customer support team as soon as possible if you need to make changes.
We accept two payment methods: online payment (credit card, PayPal, etc.) and bank transfer.
When choosing online payment, the price will be slightly higher due to a 2% surcharge. Bank transfer does not include this surcharge.
Yes, we use advanced security technologies to ensure that all payments made on our platform are safe and secure.
- Yes, once your order has been completed and shipped, you will receive a detailed invoice via email.
If you receive a defective product, please contact our customer support team immediately. We will help you solve the problem as soon as possible.
Our returns policy allows you to return faulty products within 14 days of receiving your order. For more details, please see our returns policy page.
To make a claim, please contact our customer support team providing all the details of your order and the nature of the claim. We will assist you in the resolution process.
You can contact our customer support team via the contact form on our website or by emailing us at info@sodany.es . We are here to help you with any queries or issues you may have.
Our customer service hours are Monday to Friday, 9:00 a.m. to 6:00 p.m.
- Yes, we offer support in multiple languages to better serve our international customers. Please indicate your preferred language when contacting our support team.